RICHMONDE HOTEL ILOILO - OFFERS

Best Price Guarantee Terms & Conditions

Richmonde Hotel Iloilo will make available the best guest room price for the hotel (the “Best Price Guarantee”). “​Richmonde Hotel Iloilo Website” are the websites owned or operated by or on behalf of Richmonde Hotel Iloilo bearing the logo and branding of Richmonde Hotel Iloilo.

In the unlikely event that a lower price at Richmonde Hotel Iloilo is made available on a non-​Richmonde Hotel Iloilo website (the “Competing Price”), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the “BPG Terms”), Richmonde Hotel Iloilo will honor that Competing Price.

Terms and Conditions

• For a claim to be eligible under the Best Price Guarantee:
  • The claim must be submitted within 24 hours after making a reservation through the ​Richmonde Hotel Iloilo Website, and at least 24 hours before the standard check-in time at ​Richmonde Hotel Iloilo Hotel.
  • The claim must include:
    • Booking Confirmation Number
    • Full Name on the reservation
    • Lower rate found (with currency)
    • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
    • Url of the website where the lower price was found
    • Reservation date
    • Stay dates
  • A claim may be rejected by Richmonde Hotel Iloilo if it is incomplete or concerns a non-Richmonde Hotel Iloilo website.

  PLEASE NOTE: Email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

• For the Competing Price to be valid, it must be a currently available lower published online room price for Richmonde Hotel Iloilo, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
  • Richmonde Hotel Iloilo will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same ​Richmonde Hotel Iloilo ..
  • Richmonde Hotel Iloilo will convert any Competing Price offered in a different currency than the price made available through the Richmonde Hotel Iloilo Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
  • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
  • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Richmonde Hotel Iloilo when honoring a lower price.
  • Richmonde Hotel Iloilo may deny claims where the difference between the Competing Price and the price on the Richmonde Hotel Iloilo Website is less than one percent.
• The Best Price Guarantee does not apply to:
  • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
  • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
  • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
  • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
• The Best Price Guarantee does not apply to existing reservations that are not booked through a ​Richmonde Hotel Iloilo Website, and ​Richmonde Hotel Iloilo is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-​Richmonde Hotel Iloilo website).
• The Best Price Guarantee will be suspended during times where the Richmonde Hotel Iloilo Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Richmonde Hotel Iloilo’s reasonable control.
• A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
• Richmonde Hotel Iloilo has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Richmonde Hotel Iloilo reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
• Richmonde Hotel Iloilo may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Richmonde Hotel Iloilo determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Richmonde Hotel Iloilo after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
• Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Philippines.
• Void where prohibited by law. Richmonde Hotel Iloilo reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

• A maximum of 3 access keys will be given to registered guests upon check-in. Distribution of which is the sole discretion of the guest. An additional charge of Php 100.00 for extra key to apply.
• Our rooms are equipped to accommodate only a maximum of 4 adults to stay overnight. In consideration of requiring more people to assist in the wedding preparation, only a maximum of 6 persons are allowed at a time to occupy the room until 11PM. Guests in excess of 4 adults are not allowed to stay overnight in the room
• The hotel will not be held liable for any loss or damage to the registered guest’s property or belongings brought about by the (excessive number of persons in the room) guests they allowed in the room.
• Please be advised that the registered guest is liable for any damage to hotel equipment and furniture in the room as well as in public areas.
• Additional requests on top of amenities already set-up in the room may be subject to applicable charges.
• An electrical load of a maximum of 20 amperes per guest room is allowed. Kindly coordinate with Front Desk Manager for any equipment (lights etc.) which needs to be plugged for proper checking by our Engineering Department to avoid electrical overloading. Damages from wrong usage of electrical outlets resulting from lack of coordination with the hotel shall be the guest’s sole responsibility.
• In order to avoid delays in request for luggage assistance, please place your requests at least 30 minutes prior to check-out.
• The registered guest must ensure that the room is vacated upon their settlement of the bill. Under no circumstance should their guests (make-up artists, coordinators or photographers, etc.) be allowed to stay in the guest room once the bill has been settled and room has been checked-out.
• HALF DAY CHARGE would automatically be charged to checking out guests who will check-out beyond 12:30 PM.
• Bringing of food not purchased from the hotel is STRICTLY NOT ALLOWED.
• In consideration of other in-house guests, loitering is STRICTLY PROHIBITED on the guest floors, especially in the Atrium.

FOR PUBLIC AREAS DURING PHOTO AND VIDEO SHOOTING:

• Prior permission is required from the Hotel Manager prior to any video and photo shoots.
• Under no circumstance should video and photo shoots disrupt operation of the hotel and inconvenience other guests. In the event that this occurs, our Front Desk Manager / Security shall have the option to control or even suspend the photo/video shoot.
• The following are STRICTLY PROHIBITED:
  • Photo / Video Shoot
    • 10PM to 6AM in public areas
    • 10PM to 9AM on guest floor hallways including the Atrium
  • Moving of any hotel furniture and display items during the shoot
  • Hanging of lights, or props on any hotel’s furniture, décor or walls.
• Wedding Suppliers i.e., florists, photographers, videographers should be in proper hotel dress code and must maintain proper decorum at all times. Otherwise, the hotel management has the right to deny access inside the hotel premises.
• Use of crane, dolly and drones should be duly coordinated with out Front Desk Manager.

Any damage incurred on hotel property shall be charged accordingly